What To Expect When My Order Arrives

WHAT SHOULD I EXPECT FROM THE FREIGHT COMPANY UPON ARRIVAL?
On all freight orders, the shipping company will contact you when they arrive in your town to arrange a time and date for delivery. The delivery drivers are not insured to bring your merchandise into the home. Please make all necessary arrangements to assist with the delivery of your items. Also, we do offer white glove service with inside set up and packing removal at an additional cost, please inquire. Please note: unless you purchase white glove service some assembly may be required. Level of assembly will vary based on merchandise.

CURB SIDE DELIVERY Unless otherwise specified, all shipments are shipped via common carrier and arrive for a curb side delivery. The carrier will call you to schedule a time and date for delivery. The trucking company will use a liftgate or assist you in bringing the merchandise off the truck. They are not allowed into the home and generally there is only one driver and he will not have dollies or tools necessary to move furniture. For curb side deliveries, please make all necessary arrangements to take possession of the furniture at the truck.

DELIVERY TIME Although, most items are in stock, it does not mean they can ship within 48 hours. Many of them require careful inspection and extensive packing. We understand that you are eager to get your beautiful furniture, but we feel protecting your investment is just as important. Many items are delivered within 14 days but please allow up to 4-6 weeks on some items. Your credit card is NOT charged until the merchandise is ready for carrier pick up.