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Product Warranty Information

Open Air Lifestyles, LLC Warranty Information

Warranty is valid from the date by purchase to the original purchaser only. Proof of purchase (original sales receipt including purchase date) is required. Photos or inspection may be required. This is a residential warranty and does not apply to commercial use.

WARRANTY REQUEST HELP & INFORMATION

CONTACT US BY PHONE (586)716-2233

CONTACT US BY EMAIL openairlifestyles@gmail.com

CONTACT US BY FAX (586)716-3233

HELPFUL TIPS TO REMEMBER:

Please be sure to provide all information available to help expedite your service or warranty request. If you need assistance, please contact by phone or email.

Form fields marked with a "*" are required to process any warranty claim.

All warranty requests require photos of the damage to the product(s). Once you've submitted your claim form, please email pictures of the damage to openairlifestyles@gmail.com. Please be sure to include your name and phone number.

Open Air Lifestyles, LLC will require a copy of the original sales receipt or invoice for all warranty claims.

Warranty claims may be subject to fees for shipping and/or labor when not covered by Open Air Lifestyles written warranty.

After submitting your request for warranty service, we will follow up within 7-10 business days with information provided by Open Air Lifestyles about how best to proceed.

*SIGNATURE SERIES COLLECTION Consumer/Residential Patio Furniture Limited Warranty

CAST ALUMINUM FRAMES:

Open Air Lifestyles warrants to the original retail buyer that if the furniture frame fails structurally within ten (10) years from the date of purchase. Open Air Lifestyles will replace the part, repair the frame or replace the entire item at our option. Replacement will be in the original color and style whenever possible However, equal value replacement will be offered in the event of product discontinuance. Open Air Lifestyles warrants the powder coat finish for five (5) years from the date of purchase, including peeling or blistering. This limited warranty applies to residential use only. Open Air Lifestyles does not warrant against acts of nature, commercial use, normal wear and tear, chipping, fading, exposure to harsh chemicals or solvents, abuse, freeze damage, glass breakage, wind damage or failure to take reasonable care of furniture. Due to the unique nature of hand-applied finishes, fading and wearing of hand-applied finishes is not included in this warranty. Open Air Lifestyles will not be liable for shipping charges either to or from its warehouse on merchandise returned after 12 months from the date of purchase. When requested, goods must be returned for inspection or a photograph provided to Open Air Lifestyles, LLC or its authorized representative, when requesting parts, replacement or repair. Original proof of purchase must accompany all warranty claims. Labor not included.

PE RESIN WICKER:

Wicker weave is warranted for a period of three (3) years against separation, tearing, fading and loss of elasticity. Wicker weave that is improperly maintained, stored or chemically treated is not covered by this limited warranty. The frames of all weather wicker products are under warranty for five years. In addition, resin wicker that is cut or sliced by the customer during or after unpackaging is also not covered by this limited warranty. Open Air Lifestyles will expect he customer to pay freight costs in the Continental U.S. and outside the Continental U.S.Labor not included. This is a residential warranty and does not apply to commercial use.

*PREMIUM SERIES COLLECTION Consumer/Residential Patio Furniture Limited Warranty

CAST ALUMINUM FRAMES:

Open Air Lifestyles warrants to the original retail buyer that if the furniture frame fails structurally within five (5) years from the date of purchase. Open Air Lifestyles will replace the part, repair the frame or replace the entire item at our option. Replacement will be in the original color and style whenever possible However, equal value replacement will be offered in the event of product discontinuance. Open Air Lifestyles warrants the powder coat finish for three (3) years from the date of purchase, including peeling or blistering. This limited warranty applies to residential use only. Open Air Lifestyles does not warrant against acts of nature, commercial use, normal wear and tear, chipping, fading, exposure to harsh chemicals or solvents, abuse, freeze damage, glass breakage, wind damage or failure to take reasonable care of furniture. Due to the unique nature of hand-applied finishes, fading and wearing of hand-applied finishes is not included in this warranty. Open Air Lifestyles will not be liable for shipping charges either to or from its warehouse on merchandise returned after 12 months from the date of purchase. When requested, goods must be returned for inspection or a photograph provided to Open Air Lifestyles, LLC or its authorized representative, when requesting parts, replacement or repair. Original proof of purchase must accompany all warranty claims. Labor not included.

PE RESIN WICKER:

Wicker weave is warranted for a period of one (1) years against separation, tearing, fading and loss of elasticity. Wicker weave that is improperly maintained, stored or chemically treated is not covered by this limited warranty. The frames of all weather wicker products are under warranty for three (3) years. In addition, resin wicker that is cut or sliced by the customer during or after unpackaging is also not covered by this limited warranty. Open Air Lifestyles will expect he customer to pay freight costs in the Continental U.S. and outside the Continental U.S.Labor not included. This is a residential warranty and does not apply to commercial use.

*SELECT SERIES COLLECTION Consumer/Residential Patio Furniture Limited Warranty

CAST ALUMINUM FRAMES:

Open Air Lifestyles warrants to the original retail buyer that if the furniture frame fails structurally within one (1) year from the date of purchase. Open Air Lifestyles will replace the part, repair the frame or replace the entire item at our option. Replacement will be in the original color and style whenever possible However, equal value replacement will be offered in the event of product discontinuance. Open Air Lifestyles warrants the powder coat finish for one (1) year from the date of purchase, including peeling or blistering. This limited warranty applies to residential use only. Open Air Lifestyles does not warrant against acts of nature, commercial use, normal wear and tear, chipping, fading, exposure to harsh chemicals or solvents, abuse, freeze damage, glass breakage, wind damage or failure to take reasonable care of furniture. Due to the unique nature of hand-applied finishes, fading and wearing of hand-applied finishes is not included in this warranty. Open Air Lifestyles will not be liable for shipping charges either to or from its warehouse on merchandise returned after 12 months from the date of purchase. When requested, goods must be returned for inspection or a photograph provided to Open Air Lifestyles, LLC or its authorized representative, when requesting parts, replacement or repair. Original proof of purchase must accompany all warranty claims. Labor not included.

PE RESIN WICKER:

Wicker weave is warranted for a period of one (6) months against separation, tearing, fading and loss of elasticity. Wicker weave that is improperly maintained, stored or chemically treated is not covered by this limited warranty. The frames of all weather wicker products are under warranty for one (1) year. In addition, resin wicker that is cut or sliced by the customer during or after unpackaging is also not covered by this limited warranty. Open Air Lifestyles will expect he customer to pay freight costs in the Continental U.S. and outside the Continental U.S.Labor not included. This is a residential warranty and does not apply to commercial use.

Commercial Warranty On Custom Orders:

All orders must be paid 50% deposit on time of order, then balance must be paid within 30 days of day of delivery. Any and all orders not paid within 30 days of delivery will nullify and void all furniture warranties and or service on each and every piece of furniture received.

Special consideration may be made with accounting if necessary.

SHIPPING

Open Air Lifestyles, LLC will require the customer to pay for shipping of damaged or replacement products within the continental U.S. If the product is covered under a warranty for a period of less than 1 year (fabrics, slings, etc.), we also will require the customer to pay the replacement shipping, IE UPS, Fed-Ex charges.

Note: Open Air Lifestyles, LLC may discontinue any component part such as fabric, paint, etc. at any time.

WINTER STORAGE

All furniture should be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by warranty.

RETURN OF FURNITURE

If it becomes necessary to return furniture, the original purchaser must provide proof of purchase when making a claim. Photographs will be required in all instances. Prior written authorization from Open Air Lifestyles, LLC is required to obtain a Return Authorization (RA) number. This RA number must be attached to each piece of furniture returned to Open Air Lifestyles, LLC. Furniture MUST BE Returned in original packaging or packaging approved by Open Air Lifestyles, LLC.

For additional information or service, contact the customer service department of Open Air Lifestyles, LLC, 1-877-548-5697


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